Author: Susan Galer / Source: Forbes Tweet This How HR can help make sure AI isn't the worst thing to happen to humanity Chat bots, robo
Chat bots, robots, virtual assistants and other devices powered by business algorithms are rapidly joining the ranks of workers in every industry and profession. But instead of fearing artificial intelligence (AI) and resultant job losses, it’s up to human resource (HR) professionals to cultivate these innovations for the opportunities they bring to people and the company. I tuned in to a recent episode of Changing the Game with HR entitled, Reimagining HR: Will Machines Replace the Human Side of Business?, to hear a group of smart thinkers share their insights on AI with SAP Radio host and moderator Bonnie D. Graham.
Figuring out where AI fits best
Instead of the usual gloom and doom scenario for unemployed workers, Andi Britt, European Talent and Engagement at IBM, framed AI in a much more positive light. “All of us suffer from information overload so why can’t we use technology smartly to do some of the analysis, the filtering of data for us,” he said. “We have really tough decisions to make in our lives every day, so why can’t we use those cognitive applications to narrow down options and make recommendations for us. That way, AI will be a good thing for humanity and not the worst thing to ever happen to humanity.”
Tami Reiss, Product Strategist and creator of the Just Not Sorry app, said HR professionals needed to think consciously about how AI aligns with the organization. “How can we leverage this technology to improve our processes, company, staff retention and self-development,” she said.
If human resources uses AI effectively…