Does your business want to do more with Facebook Messenger?
Interested in using a chatbot for customer service and marketing?
Facebook Messenger chatbots can help your followers get answers to frequently asked questions and more.
In this article, you’ll discover how to set up a Facebook Messenger chatbot for your business.
Why a Chatbot for Facebook Messenger?
Facebook now lets you install Messenger chatbots on your business page. Chatbots allow you to have an automated conversation with people who click on your Facebook Messenger to start a conversation.
A series of menus or keywords guides customers to the next steps, saving time and eliminating frivolous requests that don’t lead to sales. It’s an easy way to allow people to interact with your business to buy tickets for an event, get directions, see a menu, set up an appointment, or ask a common question.
The chatbot uses keywords that users type in the chat line and guesses what they may be looking for. For example, if you own a restaurant that has vegan options on the menu, you might program the word “vegan” into the bot. Then when users type in that word, the return message will include vegan options from the menu or point out the menu section that features these dishes.
You can create an artifical intelligence bot with triggers that you define. Your bot can respond with blocks of text that help whittle down the pathways for users to take to get answers.
How It Works on a Page
The Denver Broncos Facebook page uses a combination of a simple menu-based bot and an artificial intelligence component. When you click the Message button on their page, a Facebook Messenger window opens. Click Get Started from inside Messenger.
The page responds with several options to choose from. If you want to sign up for the daily digest, click on “Yep. That’s true.” If not, click “No, thanks.” You’ll then see a second menu, depending on which answer you chose. From here, you can manage your subscriptions or get a list of AI bot commands to interact further.
If you start typing a message in the text box instead of selecting a menu item, the artificial intelligence bot responds with a list of keywords you can try.
For example, typing “news” takes you to a Quick Reply message (“Just a sec, I’m looking that up…”) followed by a gallery of images to view Broncos news content on the web.
Benefits to Your Business
As more people rely on Facebook for information, auto-responders can help boost direct engagement with your customers, allowing you to remarket to customers with ad campaigns in their news feeds even if they haven’t liked your Facebook page yet.
Want to initiate the conversation with customers from your Facebook page rather than wait for them to come to you? Facebook lets you do that. You can load email addresses and phone numbers from your subscriber list into custom Facebook audiences. To discourage spam, Facebook charges a fee to use this service. You can then send a message directly from your page to the audience you created.
Note that if a customer logs into Facebook with a different email address from the one in your list, Facebook may not be able to create a match to the customer from your subscriber list.
#1: Create a Chatbot
This article walks you through how to use Chatfuel to create a free chatbot based on a menu system that you preselect. Users will see options they can click, which will lead them through the menus you’ve created.
Before you create a chatbot, let’s go over some definitions of the features you’ll encounter.