Snapchat responds to the Change.org petition complaining about the app’s redesign

Snapchat responds to the Change.org petition complaining about the app’s redesign

Snapchat has posted an official response to users who signed a petition on Change.org asking the company to reverse its controversial update, which people say makes the app more difficult to use. These changes were announced yesterday, along with GIF stickers from Giphy. Snapchat users have left the app bad reviews, complained on social media, turned to rival Instagram, and they signed a Change.org petition entitled, “Remove the new Snapchat update.” Users are upset over a number of things in the new design, including the mixing of Stories in a single “Friends” page, increased difficulties with finding friends and rewatching Stories, and a revamped Discover section which combines content from professional creators, big news outlets, video makers, and social media stars. Celebrities, like Chrissy Teigen, and YouTuber Marques Brownlee (MKBHD), have also weighed in. https://t.co/PI7OAf9Qlg — christine teigen (@chrissyteigen) February 9, 2018 The Change.org petition didn’t delve into the specifics regarding the changes Snapchat users hate, but says the update is “annoying,” and has made “many features more difficult.” It asks Snap, Inc. to “change the app back to the basics.” To date, Snapchat has been vigorously standing behind the update, with Snap CEO Evan Spiegel saying earlier this month that, basically, people just need time to get used to it. “It’ll take time for people to adjust, but for me using it for a couple months I feel way more attached to the service,” said Spiegel. Publisher Stories on Discover grew 40 percent compared to the old design, and users older than 35 were engaging with the app more, the company said, when posting its first earnings beat. Specifically, the company said that “beginning soon on iOS and with Android in the coming weeks” it will introduce tabs in the Friends section and in Discover, which it says will make it easier for users to find the Stories they want. Snapchat’s full response is below: FEB 20, 2018 — To Nic and all of the Snapchatters who signed this petition, We hear you, and appreciate that you took the time to let us know how you feel. Beginning soon on iOS, and with Android in the coming weeks, we are introducing tabs in Friends and Discover, which will make it easier to find the Stories that you want, when you want them.

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Snapchat has posted an official response to users who signed a petition on Change.org asking the company to reverse its controversial update, which people say makes the app more difficult to use. In the response, Snapchat promises to make a few more changes to the Friends and Discover section in order to address user complaints.

These changes were announced yesterday, along with GIF stickers from Giphy.

The backlash against Snapchat has been growing in the months since the company rolled out a major revamp, which aimed to make the social app more accessible to a mainstream audience. Snapchat users have left the app bad reviews, complained on social media, turned to rival Instagram, and they signed a Change.org petition entitled, “Remove the new Snapchat update.”

Users are upset over a number of things in the new design, including the mixing of Stories in a single “Friends” page, increased difficulties with finding friends and rewatching Stories, and a revamped Discover section which combines content from professional creators, big news outlets, video makers, and social media stars.

Tweets complaining about the update have gone viral.

Celebrities, like Chrissy Teigen, and YouTuber Marques Brownlee (MKBHD), have also weighed in.

I’m seeing this same comment so often. I liked that you guys felt like we were friends. I’m sad it doesn’t feel like that anymore. How many people have to hate an update for it to be reconsidered? https://t.co/PI7OAf9Qlg

— christine teigen (@chrissyteigen) February 9, 2018

The Change.org petition didn’t delve into the specifics regarding the changes Snapchat users hate, but says the update is “annoying,” and has made “many features more difficult.” It asks Snap, Inc. to “change the app back to the basics.”

To date, Snapchat has been vigorously standing behind the update, with Snap CEO Evan Spiegel saying earlier this month that, basically, people just need time to get used to it.

“It’ll…

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