Tag: Customer service

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Why you shouldn’t turn to Facebook and Twitter with customer service problems

Why you shouldn’t turn to Facebook and Twitter with customer service problems

Why you shouldn’t turn to Facebook and Twitter with customer service problems. Getty Images Most consumers believe that social media has made business ...
Will AI Replace Humans In The Customer Service Industry?

Will AI Replace Humans In The Customer Service Industry?

Will AI Replace Humans In The Customer Service Industry?. For inquiries that are high on the emotional spectrum or could involve unique problem solvin ...
Caring for Your Customers: Executing & Analyzing a Social Customer Care Strategy With Sprout Social

Caring for Your Customers: Executing & Analyzing a Social Customer Care Strategy With Sprout Social

What Is Social Customer Care? Customer care. To do that, you’ll want to publish content that is clear, helpful and informative. Executing Social Custo ...
#SproutChat Recap: Using Bots for Social Customer Service

#SproutChat Recap: Using Bots for Social Customer Service

#SproutChat Recap: Using Bots for Social Customer Service. Let their presence dictate where you emphasize your broader social customer care efforts, b ...
Twitter bots get enterprising, courtesy of Sprout Social

Twitter bots get enterprising, courtesy of Sprout Social

These days, the idea of bots on Twitter might be associated more with accounts that auto-Tweet, auto-like, and auto-retweet messages, or are corralled ...
How Customer Service Experts Like Marriott Gather Customer Feedback And Promote Engagement

How Customer Service Experts Like Marriott Gather Customer Feedback And Promote Engagement

Solomon: Such as…? What are some novel ways of making use of customer feedback that might not immediately occur to a “green” business leader? Are ther ...
38 Benefits of Social Media Marketing Every Business Needs to Know

38 Benefits of Social Media Marketing Every Business Needs to Know

Source: Sprout Social Despite social media’s proven track record, there are still some companies who aren’t quite sold. Maybe you have questions ab ...
What Is Social Media Engagement & Why Should I Care?

What Is Social Media Engagement & Why Should I Care?

Author: Alex York / Source: Sprout Social For numerous businesses, the world of social media is a noisy and jam-packed place to try and b ...
5 Key Ways Social Media Will Improve Your Workspace Marketing

5 Key Ways Social Media Will Improve Your Workspace Marketing

Source: allwork.space This article is part of our Digital Marketing for Workspace series Whether a customer service tool, a lead generator, part o ...
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