Tag: Customer service

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Customer Service In The Social Media Era: Complain Publicly Or Get Nothing

Customer Service In The Social Media Era: Complain Publicly Or Get Nothing

Then I learned from a colleague that she too had had the same problem but had bypassed all my hardship by simply telling the company that it had 48 ho ...
77 Percent of US Small Businesses Use Social Media for Sales, Marketing and Customer Service

77 Percent of US Small Businesses Use Social Media for Sales, Marketing and Customer Service

New Score Infographic Shows Youtube Is the Most Popular Social Media Channel Among Three Generations, Followed by Facebook 77% of US small businesses ...
RBS Uses Analytics To Make Customer Service More Than Just A Slogan

RBS Uses Analytics To Make Customer Service More Than Just A Slogan

On its web site, RBS makes the point about customers three times: “Our Purpose: To serve customers well. I have alignment to different areas of the bu ...
You can now PayPal friends in Messenger and get help via chat

You can now PayPal friends in Messenger and get help via chat

PayPal users in the U.S. will now be able to send and receive person-to-person payments over Facebook Messenger, the company announced this morning. ...
Why you shouldn’t turn to Facebook and Twitter with customer service problems

Why you shouldn’t turn to Facebook and Twitter with customer service problems

Why you shouldn’t turn to Facebook and Twitter with customer service problems. Getty Images Most consumers believe that social media has made business ...
Will AI Replace Humans In The Customer Service Industry?

Will AI Replace Humans In The Customer Service Industry?

Will AI Replace Humans In The Customer Service Industry?. For inquiries that are high on the emotional spectrum or could involve unique problem solvin ...
Caring for Your Customers: Executing & Analyzing a Social Customer Care Strategy With Sprout Social

Caring for Your Customers: Executing & Analyzing a Social Customer Care Strategy With Sprout Social

What Is Social Customer Care? Customer care. To do that, you’ll want to publish content that is clear, helpful and informative. Executing Social Custo ...
#SproutChat Recap: Using Bots for Social Customer Service

#SproutChat Recap: Using Bots for Social Customer Service

#SproutChat Recap: Using Bots for Social Customer Service. Let their presence dictate where you emphasize your broader social customer care efforts, b ...
Twitter bots get enterprising, courtesy of Sprout Social

Twitter bots get enterprising, courtesy of Sprout Social

These days, the idea of bots on Twitter might be associated more with accounts that auto-Tweet, auto-like, and auto-retweet messages, or are corralled ...
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