Tag: Customer service

1 2 10 / 12 POSTS
Social Customer Care Is The New Marketing

Social Customer Care Is The New Marketing

Author: Shep Hyken / Source: Forbes Dan Gingiss, Jay Baer and Shep Hyken at Social Media Marketing World in San Diego, CA, March 2017. J ...
Social Customer Care Is The New Marketing

Social Customer Care Is The New Marketing

Author: Shep Hyken / Source: Forbes Dan Gingiss, Jay Baer and Shep Hyken at Social Media Marketing World in San Diego, CA, March 2017. J ...
Gladly raises $36 million to simplify customer service across calls, social media, and emails

Gladly raises $36 million to simplify customer service across calls, social media, and emails

Author: Bérénice Magistretti / Source: VentureBeat Gladly, which provides software to help businesses deliver better customer service, an ...
Ways Social Media Marketing Could HURT Your Business

Ways Social Media Marketing Could HURT Your Business

Source: Memphis Web Design & Digital Marketing Agency | Unofficial You can drive the growth of your business by taking advantage of goodwill and br ...
5 Ways to Use Facebook Messenger Bots for Your Business

5 Ways to Use Facebook Messenger Bots for Your Business

In this article, you’ll discover five types of Facebook Messenger bots your business can integrate for better customer service. Why Use Chatbots? Incr ...
10 Ways to Use WhatsApp for Business

10 Ways to Use WhatsApp for Business

And with the addition of Snapchat-like functionalities with the new Status feature just last week, WhatsApp can now be used by businesses to interact ...
7 Ways Your POS Software can Improve Your Customer Service

7 Ways Your POS Software can Improve Your Customer Service

Do you remember when the only type of POS system a business had was a cash register? One thing that you need to keep in mind is that not only do you n ...
How to Drive Voice of Customer Insights Company-wide: 3 Steps

How to Drive Voice of Customer Insights Company-wide: 3 Steps

Who needs to hear customer feedback? And most of all, it’s rare because it’s not planned out from the get-go. It’s the fault of several departments be ...
How “Dark” Is Dark Social?

How “Dark” Is Dark Social?

Private Messaging is the New Public Posting Social Media is one of the most potent customer service channels, providing a human connection between bra ...
How to Use Social Listening to Find Qualified Sales Leads

How to Use Social Listening to Find Qualified Sales Leads

How Social Listening Provides Qualified Sales Leads Many marketers use the phrases social listening and social media monitoring interchangeably. Socia ...
1 2 10 / 12 POSTS