Tag: Customer service

5 Ways to Use Facebook Messenger Bots for Your Business

5 Ways to Use Facebook Messenger Bots for Your Business

In this article, you’ll discover five types of Facebook Messenger bots your business can integrate for better customer service. Why Use Chatbots? Incr ...
10 Ways to Use WhatsApp for Business

10 Ways to Use WhatsApp for Business

And with the addition of Snapchat-like functionalities with the new Status feature just last week, WhatsApp can now be used by businesses to interact ...
7 Ways Your POS Software can Improve Your Customer Service

7 Ways Your POS Software can Improve Your Customer Service

Do you remember when the only type of POS system a business had was a cash register? One thing that you need to keep in mind is that not only do you n ...
How to Drive Voice of Customer Insights Company-wide: 3 Steps

How to Drive Voice of Customer Insights Company-wide: 3 Steps

Who needs to hear customer feedback? And most of all, it’s rare because it’s not planned out from the get-go. It’s the fault of several departments be ...
How “Dark” Is Dark Social?

How “Dark” Is Dark Social?

Private Messaging is the New Public Posting Social Media is one of the most potent customer service channels, providing a human connection between bra ...
How to Use Social Listening to Find Qualified Sales Leads

How to Use Social Listening to Find Qualified Sales Leads

How Social Listening Provides Qualified Sales Leads Many marketers use the phrases social listening and social media monitoring interchangeably. Socia ...
How to Use Snapchat for Customer Support1

How to Use Snapchat for Customer Support1

How to Use Snapchat for Customer Support1. Why Use Snapchat for Customer Support? Before you start offering customer service via Snapchat, you need to ...
How Team Sprout Uses Message Tagging for Product Development

How Team Sprout Uses Message Tagging for Product Development

How Team Sprout Uses Message Tagging for Product Development. As exciting as this is, the need to stay on top of brand-to-customer communication has b ...
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