Tag: Customer

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Twitter launches a new enterprise API to power customer service and chatbots

Twitter launches a new enterprise API to power customer service and chatbots

It hosted developer conferences, then it killed them. Today’s news of the new enterprise Account Activity API is a part of those promised changes. Spe ...
Banks Reinvent Customer Convenience With Virtual And Augmented Reality

Banks Reinvent Customer Convenience With Virtual And Augmented Reality

I recently put on a head-mounted device (HMD) at the recent SAP Financial Services Innovation Summit held at the SAP Leonardo Center in New York where ...
7 Steps to Great Customer Experiences in Any Industry

7 Steps to Great Customer Experiences in Any Industry

But all these best practices require definition, focus and investment – and a long-term commitment from senior management to create and deliver excel ...
#SproutChat Recap: The Importance of Online Reviews & Reputation Management

#SproutChat Recap: The Importance of Online Reviews & Reputation Management

This week at #SproutChat we were joined by Sprout All Star, Mandy Yoh, Head of Communications for ReviewTrackers. Reviews Can Impact a Consumer’s Deci ...
Will AI Replace Humans In The Customer Service Industry?

Will AI Replace Humans In The Customer Service Industry?

Will AI Replace Humans In The Customer Service Industry?. For inquiries that are high on the emotional spectrum or could involve unique problem solvin ...
The 6 Ways Digital Marketers Can Help Customers

The 6 Ways Digital Marketers Can Help Customers

The 6 Ways Digital Marketers Can Help Customers. “If you make customers unhappy in the physical world, they might each tell six friends. If you make c ...
What is LinkedIn Matched Audiences And How Can You Use It to Target Your Customers?

What is LinkedIn Matched Audiences And How Can You Use It to Target Your Customers?

What is LinkedIn Matched Audiences And How Can You Use It to Target Your Customers?. In fact, it was just recently announced that LinkedIn proudly boa ...
Caring for Your Customers: Executing & Analyzing a Social Customer Care Strategy With Sprout Social

Caring for Your Customers: Executing & Analyzing a Social Customer Care Strategy With Sprout Social

What Is Social Customer Care? Customer care. To do that, you’ll want to publish content that is clear, helpful and informative. Executing Social Custo ...
#SproutChat Recap: Using Bots for Social Customer Service

#SproutChat Recap: Using Bots for Social Customer Service

#SproutChat Recap: Using Bots for Social Customer Service. Let their presence dictate where you emphasize your broader social customer care efforts, b ...
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