Tag: Customer

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British pub chain deletes Facebook and Twitter accounts as customers ‘struggle to control the compulsion’ to use social media

British pub chain deletes Facebook and Twitter accounts as customers ‘struggle to control the compulsion’ to use social media

A prominent pub chain in the U.K. shut down its Facebook, Twitter and Instagram accounts, saying that people are spending too much time on social medi ...
What Do the New Twitter Rules Mean for Social Media Managers (and Buffer Customers)

What Do the New Twitter Rules Mean for Social Media Managers (and Buffer Customers)

In this blog post, we’ll share the rationale behind the new rules and what the rules would mean to you — as a Twitter user and a Buffer customer. What ...
Facebook Backlash Reminds Small Businesses to Respect Customer Data

Facebook Backlash Reminds Small Businesses to Respect Customer Data

Facebook Smart Speaker Launch Is Delayed One of the devices is a smart speaker equipped with an artificially intelligent assistant, much like those of ...
Twitter launches a new enterprise API to power customer service and chatbots

Twitter launches a new enterprise API to power customer service and chatbots

It hosted developer conferences, then it killed them. Today’s news of the new enterprise Account Activity API is a part of those promised changes. Spe ...
Banks Reinvent Customer Convenience With Virtual And Augmented Reality

Banks Reinvent Customer Convenience With Virtual And Augmented Reality

I recently put on a head-mounted device (HMD) at the recent SAP Financial Services Innovation Summit held at the SAP Leonardo Center in New York where ...
7 Steps to Great Customer Experiences in Any Industry

7 Steps to Great Customer Experiences in Any Industry

But all these best practices require definition, focus and investment – and a long-term commitment from senior management to create and deliver excel ...
#SproutChat Recap: The Importance of Online Reviews & Reputation Management

#SproutChat Recap: The Importance of Online Reviews & Reputation Management

This week at #SproutChat we were joined by Sprout All Star, Mandy Yoh, Head of Communications for ReviewTrackers. Reviews Can Impact a Consumer’s Deci ...
Will AI Replace Humans In The Customer Service Industry?

Will AI Replace Humans In The Customer Service Industry?

Will AI Replace Humans In The Customer Service Industry?. For inquiries that are high on the emotional spectrum or could involve unique problem solvin ...
The 6 Ways Digital Marketers Can Help Customers

The 6 Ways Digital Marketers Can Help Customers

The 6 Ways Digital Marketers Can Help Customers. “If you make customers unhappy in the physical world, they might each tell six friends. If you make c ...
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