Tag: Customer

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Social Customer Care Is The New Marketing

Social Customer Care Is The New Marketing

Author: Shep Hyken / Source: Forbes Dan Gingiss, Jay Baer and Shep Hyken at Social Media Marketing World in San Diego, CA, March 2017. J ...
Social Customer Care Is The New Marketing

Social Customer Care Is The New Marketing

Author: Shep Hyken / Source: Forbes Dan Gingiss, Jay Baer and Shep Hyken at Social Media Marketing World in San Diego, CA, March 2017. J ...
Gladly raises $36 million to simplify customer service across calls, social media, and emails

Gladly raises $36 million to simplify customer service across calls, social media, and emails

Author: Bérénice Magistretti / Source: VentureBeat Gladly, which provides software to help businesses deliver better customer service, an ...

What do Uber, Pepsi and The Ringling Brothers Circus have in common?

Author: Forrester / Source: Forbes By Jim Nail and Henry Peyret Three very different brands with an unfortunate commonality: Each has rece ...
New Twitter Location Sharing Feature Aimed at Businesses Talking to Customers in DMs

New Twitter Location Sharing Feature Aimed at Businesses Talking to Customers in DMs

New Twitter Location Sharing Feature Aimed at Businesses Talking to Customers in DMs. And small businesses using Twitter (NYSE:TWTR) as a customer ser ...
How to Use Marketing Surveys to Improve the Customer Experience

How to Use Marketing Surveys to Improve the Customer Experience

Companies operating in every customer-facing industry should be using marketing surveys to better understand target audience needs, improve service le ...
Easy Customer Success Playbooks You Can Quickly Automate

Easy Customer Success Playbooks You Can Quickly Automate

A common way to approach scaling is through process automation and leveraging technology. There are many ways to apply technology to your customer suc ...
3 Ways to Grow Your Business with Online Community-Based Customer Support

3 Ways to Grow Your Business with Online Community-Based Customer Support

In this post, I’d like to give you three ideas on how to leverage this trend to serve customers in a way that captivates their interest, convinces the ...
Can E-commerce Sites Create Personalized Customer Relationships?

Can E-commerce Sites Create Personalized Customer Relationships?

Can E-commerce Sites Create Personalized Customer Relationships?. Can e-commerce sites create personalized customer relationships? But remember those ...
4 Examples of Turning Content Marketing into Customer Marketing

4 Examples of Turning Content Marketing into Customer Marketing

4 Examples of Turning Content Marketing into Customer Marketing. Content marketing is a lush landscape of creativity. Even more, content marketing is ...
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