Tag: Customer

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How to Use Marketing Surveys to Improve the Customer Experience

How to Use Marketing Surveys to Improve the Customer Experience

Companies operating in every customer-facing industry should be using marketing surveys to better understand target audience needs, improve service le ...
Easy Customer Success Playbooks You Can Quickly Automate

Easy Customer Success Playbooks You Can Quickly Automate

A common way to approach scaling is through process automation and leveraging technology. There are many ways to apply technology to your customer suc ...
3 Ways to Grow Your Business with Online Community-Based Customer Support

3 Ways to Grow Your Business with Online Community-Based Customer Support

In this post, I’d like to give you three ideas on how to leverage this trend to serve customers in a way that captivates their interest, convinces the ...
Can E-commerce Sites Create Personalized Customer Relationships?

Can E-commerce Sites Create Personalized Customer Relationships?

Can E-commerce Sites Create Personalized Customer Relationships?. Can e-commerce sites create personalized customer relationships? But remember those ...
4 Examples of Turning Content Marketing into Customer Marketing

4 Examples of Turning Content Marketing into Customer Marketing

4 Examples of Turning Content Marketing into Customer Marketing. Content marketing is a lush landscape of creativity. Even more, content marketing is ...
Mobile Local Marketing: Reaching the Mobile Customer

Mobile Local Marketing: Reaching the Mobile Customer

Mobile Local Marketing: Reaching the Mobile Customer. Here are some of the things you’ll discover in this show: Mobile Local Marketing The Importance ...
How to Drive Voice of Customer Insights Company-wide: 3 Steps

How to Drive Voice of Customer Insights Company-wide: 3 Steps

Who needs to hear customer feedback? And most of all, it’s rare because it’s not planned out from the get-go. It’s the fault of several departments be ...
4 Things You Need to Know About Mobile CX in Financial Services

4 Things You Need to Know About Mobile CX in Financial Services

4 Things You Need to Know About Mobile CX in Financial Services. These numbers are only likely to increase over time, leaving financial institutions w ...
How “Dark” Is Dark Social?

How “Dark” Is Dark Social?

Private Messaging is the New Public Posting Social Media is one of the most potent customer service channels, providing a human connection between bra ...
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