Twitter Pleads for Help in Creating More Civility

Twitter Pleads for Help in Creating More Civility

“We’ve focused most of our efforts on removing content against our terms, instead of building a systemic framework to help encourage more healthy debate, conversations, and critical thinking,” Dorsey said. That criticism has only intensified as the network’s influence has grown. Twitter, along with Google and Facebook, was also questioned by Congress over the companies’ role in Russia’s attempts to influence the 2016 election. Twitter has announced several policy changes aimed at limiting hate speech on its network — but many have criticized what they see as inconsistent implementation of those policies. Thursday’s announcement did not specify any changes to Twitter’s existing policies. It also did not include any new measures that immediately affect users. Instead, it signals that Twitter is willing to take a more critical and realistic look at its long-standing issues. “We love instant, public, global messaging and conversation,” Dorsey said. Twitter issued an open call for proposals to devise a system through which it can evaluate the “conversational health” of its network. Dorsey in his tweet said that Twitter would like to come up with a framework that particularly suits Twitter’s network.

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Twitter on Thursday announced plans to take a more critical look at its dark side and asked for outside help to develop ways that it can raise the tone of online conversation.

Twitter chief executive Jack Dorsey, in a series of tweets, said that the company is starting to look at the problems on its network differently. Rather than simply looking at how it can effectively take down troubling content, he said the company will also now begin looking at how it can encourage and foster better conversation in the first place.

“We’ve focused most of our efforts on removing content against our terms, instead of building a systemic framework to help encourage more healthy debate, conversations, and critical thinking,” Dorsey said.

Twitter has struggled for years with balancing what some critics say is an idealistic commitment to free expression with the reality that its fast-moving, public network also amplifies hateful, false and sometimes violent ideas. That criticism has only intensified as the network’s influence has grown. Twitter, along with Google and Facebook, was also questioned by Congress over the companies’ role in Russia’s attempts to influence the 2016 election.

Twitter has announced several policy changes aimed at limiting hate speech on its network — but many have criticized what they see as inconsistent implementation of those policies. For example, the company in February removed…

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