What you can learn from the struggling social site's turnaround. Image credit: rvlsoft | Shutterstock What happens when you’re making money but don’t have any new customers? The social media platform recently reported its first profitable quarter in the company’s 12-year history. It made $91 million in the fourth quarter of 2017, but its user base stayed flat. At the end of December, Twitter began enforcing new rules that would ban accounts associated with hate groups. We’ve updated our rules around abuse and hateful conduct as well as violence and physical harm. Read our updated rules here: https://t.co/NGVT3qGFvg — Twitter Safety (@TwitterSafety) And as recently as this week, Twitter shared that it now had tools in place to report content and accounts that encourage self-harm. Starting today, you can report a profile, Tweet, or Direct Message for this type of content. — Twitter Safety (@TwitterSafety) February 13, 2018 Increased character count Twitter's decision to allow users to publish 280-character tweets seems to be working, though perhaps not in the way that the powers that be at Twitter initially thought. And we’re also seeing people get more followers and return more often.” He went on to say that he thought the change would make the platform more welcoming for new users.
What you can learn from the struggling social site’s turnaround.
What happens when you’re making money but don’t have any new customers? That’s the question Twitter is currently grappling with. The social media platform recently reported its first profitable quarter in the company’s 12-year history. It made $91 million in the fourth quarter of 2017, but its user base stayed flat.
The company ended the year with 330 million monthly users, which is up 4 percent from the same time in 2016, but that that figure fell short of Wall Street analysts who were predicting that it would increase by 1 million.
Although not quite the behemoth that Facebook is — Mark Zuckerberg’s social network reported in June of 2017 that it had 2 billion monthly users — Twitter is still dealing with many of the same issues.
In October, representatives from Twitter were present on Capitol Hill with counterparts from Facebook and Google to answer for how Russian entities might have used social media to influence the 2016 presidential election.
In a January 2018 blog post, Twitter disclosed that it had identified more than 50,000 Russian-linked accounts that were disseminating content related to the election, and that it had notified 1.4 million users who had followed one of these…