These are formal requests documenting an issue or defect that needs resolution. Such a request typically originates when a user or system identifies a problem, such as a malfunctioning application feature, a broken piece of equipment, or a procedural error. The documented request then initiates a workflow involving assessment, prioritization, assignment, and ultimately, remediation of the identified fault.
The effective utilization of these requests streamlines operations, enhances accountability, and facilitates continuous improvement. Clear documentation allows for tracking progress, identifying recurring issues, and measuring the effectiveness of implemented solutions. Historically, physical forms were used to convey this information; however, contemporary systems often leverage digital platforms for more efficient submission, management, and analysis.
